Trading Terms
In the interests of customer satisfaction and discretion, not all product images are depicted exactly as shown in our Hidden Camera website and for good reason. If you hyave any doubts about exactly what you are ordering, we are mnore than happy to photograph the product and either text or email that picture to you for confirmation. Features and functions will be correct however, in some instances the manufacturer will slightly alter the product design or appearance or add more functions. In this regard whilst we endeavour to display or advertise each device as close to the original as possible, there may be subtle changes. In the interests of most customers, often we do NOT reveal the actual product photo but rather one that closely resembles the original. This does not apply to all products so do call if you have any order concerns. Spy cameras can be hidden in any household item or appliance so often it's counter productive to advertise the exact product concealing the camera. For that reason there may be slight alterations to product images and size as well. We do our best to ensure that our products can be used for their intended design and purpose but the camera ought to be treated first and foremost as a covert camera, not as an actual fully functional device.
Most WiFi clock spy cameras will function as a normal desk clock whereas other devices such as WiFi smoke alarms, WiFi Dummy Routers, WiFi AC adapters, WiFi alarm sensor cameras, powerbank hidden cameras etc have been modified and as such cannot be used for any purpose other than a hidden camera. Many cameras are battery powered whilst others are 5V powered with or without batteries. Please note Hidden Camera Surveillance does not warrant battery charge and discharge levels. Batteries are NOT a warranty item.
In most spy cameras devices, various circuits don't exist and therefore can't be used for casing design purpose. Often such circuits are pre removed to accommodate the concealed spy camera. The camera lens and audio microphone is often no larger than a pinhole (some are larger) so in terms of video resolution and audio quality, this needs to be taken into consideration. Whilst an advertised HD resolution camera will record in high quality, a pinhole lens does not have the same quality as a large CCTV lens. Consequently this may affect recording resolution as there can be a trade of in terms of camera lens and microphone often hidden. Customers outght to e realistic. Hidden cameras do not necessarily produce broadcast quality due to the lens size and how the camera is used. Hidden cameras should not be covered and remain ventilated. Hidden Camera are not weatherproof so any damage caused by misuse, moisture or water etc is not considered warranty.
Camera lenses can be concealed behind reflective glass and to the untrained eye, would not be seen however, it's fundamentally important to understand that spy camera detectors can reveal hidden cameras and/or wireless transmissions. Any hidden camera discovered accidentally or intentionally by others is not warranty we Hidden Camera Surveillance takes no responsibility for any potential ramification. If a covert spy camera is suspected of being hidden, some will be on a mission to locate it but we take no responsibility for anyone finding a hidden camera. If for any reason a customer is NOT happy with the hidden camera lens, in some cases we will exchange for another camera but at the customers expense including delivery costs. All packaging, accessories, user manuals etc must be returned intact and as new. DIY pinhole hidden cameras are easily concealed within devices that you perhaps already have available rather than introducing something new. The type of camera ordered and the camera location is the customers discretion and we take no responsibility for any adverse findings. Hidden cameras in most instances are very high resolution although not broadcast quality. The device you purchase is a hidden camera and needs to be treated as such so video quality is not a warranty issue. The same applies to night vision, where some cameras will have Infra red or No Glow IR but in night vision mode, IR will have an impact on recording quality. By night or low light in IR condition, recording distance is normally limited to no more than a few metres and the video will be B/W rather than colour. This is NOT a camera fault as IR can only record in B/W mode.
Freight
We endeavour to have all stocked items dispatched express post same day provided your order is placed before 2pm and that item is in stock. All dispatch is via Express Post with a tracking number provided to each customer.
Please note Express Post does not carry any transit loss or damage Insurance liability cover. If insurance for loss or damage in transit is required then please call our office to make other delivery arrangements. If delivery insurance is required contact us beforehand 1300 763235. Insurance or special delivery instructions can be arranged according to the order value. We do not post any item depicting the name Hidden Camera Surveillance. All items are sent in discreet packaging. Our sender name will only appear on packaging as HCS with a PO box return address. We also deliver to PO boxes Australia wide.
All orders under 5kg are shipped in overnight Express air bags at $15.00 per order. Responsibility for any order passes to the buyer once the goods have been collected by the carrier. Online stock level stats are not individual shop stock levels. Insurance liability belongs the buyer. Hidden Camera Surveillance takes no responsibility for any order not delivered although we do provide an Australia Post tracking number for customer searching and delivery time etc. Any order not received on time or not received becomes the customer responsibility to track and trace. Hidden Camera Surveillance takes no responsibility for any transmit lost or damaged order.
For that reason we provide all customers with an express post delivery number to track and trace online. Customers may email our office for a tracking number request after 4.00pm. Orders can be tracked by calling Australia Post Express Service on 131318 or online https://auspost.com.au/ Hidden Camera Surveillance and it partners take no responsibility for late deliveries, orders lost in transit, intentional or accidental damage whilst in transit. Website tracking is not usually available till after 5.00pm of the day of dispatch or once the item has been scanned although a large percentage of our dispatched items arrive next day. Express Post delivery is normally overnight but in some cases 2 days to regional areas or WA.
Australia Post
The majority of our freight is sent Express POST. To find out if you are in an overnight zone please go to www.auspost.com.au or call 131318. For insurance of products and parcels please phone 1300 76 32 35 or email sales@hiddencamera.com.au to request optional insurance which is not standard freight cost.
International Post
Email our office for delivery pricing to your country.
EFT (Electronic Funds Transfer)
Payable at any St George Bank or Online Banking
Account name- Forrestbridge Pty Ltd
BSB-112 879
Account number- 043578515
*Your order will proceed once the funds have been cleared. If you prefer to use EFT for payment, please copy your bank receipt and email to our office for faster dispatch service.
If using our EFT payment services option, we can speed up delivery by providing us with a copy of your EFT receipt. We recommend calling our office before conducting any EFT transaction just to confirm the required item is in stock and if not when it will be in stock.
If the items required is NOT in stock and you prefer to wait, we may ask for a 50% deposit fully refundable if we do not deliver within a certain time frame or if the ordered item is no longer available.
Credit Card:
Our shopping cart uses PayPal or Eway to process payments. Call our office 1300 76 32 35 should you wish to pay in person using your credit card.
Please note Credit Card payment is not accepted for any International order. International orders are EFT or PayPal only
GST:
All prices in this online catalogue are inclusive of GST
Legal responsibilities:
Hidden Camera Surveillance sells some items that may be illegal to use in your area, e.g. telephone conversation recordings are illegal on Telstra lines, and many other networks. We offer these products for sale on the basis that the customer abides by his/her local regulations. Hidden Camera Surveillance does not accept any liability whatsoever for any injury, loss or damage sustained by the buyer however arising. Hidden Camera Surveillance makes no representations concerning the legality of certain product applications such as the making, transmission or recording of video and/or audio signals of others without their knowledge and/or consent. We encourage everyone to check with and comply with all applicable local, state and federal laws and regulations before engaging in any form of surveillance or any transmission of radio frequencies.
Refunds and Cancellations:
Hidden Camera Surveillance like any other company trades in accordance with ACCC Warranty Rights terms. Please be aware that we do not offer refunds for no valid reason so please choose your equipment carefully. Kindly also Hidden Camera Surveillance does not offer a refund because a customer has changed their mind for whatever reason. If any item is faulty then we reserve the right to refund, exchange or credit the customer. Only Credit Notes can be issued where a product is not used. Neither refunds nor credit notes are given for purchases of software, listening devices, bug detectors or wireless transmitters and receivers, batteries or power supplies.e In some cases where wireless devices are ordered, we cannot guarantee any wireless device will function to expectations. Any wireless device can be affected by other wireless transmissions, VPN's, Firewalls etc. Hidden Camera Surveillance takes no responsibility for any wireless issue including WiFi and mobile networks. Interference or lack of transmission is considered a device fault or failure and therefore it is NOT a warranty issue.
Wireless broadband as an example can affect other wireless devices and must be taken into consideration when ordering any product and particualrly wireless products. In the event that any wireless device purchased is being affected and there are no means to resolve the issue, Hidden Camera Surveillance may at its discretion offer a refund less a 20% restocking fee or exchange for a non wireless hidden camera or offer credit to the amount of the item initially purchased less any freight and/or handling fee.
In the event of a warranty item claim being tested, a $30.00 per item will charged for NO FAULT FOUND on warranty goods. Please be aware that any returned product which is NOT found to be faulty may attract a 30% restocking fee.
Warranty:
Hidden Camera Surveillance offers 12 months product warranty from date of purchase. In the event of a product fault (if there is a fault) we reserve the right to refund repair or replace that item/s at our discretion. In cases where the product is returned to us for repair or replacement and the fault is due to user's mishandling and/or accidental damage, this is NOT deemed to be warranty and we take no responsibility. The customer is responsible for return delivery postage costs and we highly recommend customers retain a delivery tracking number. We take no responsibility for any transit loss or damage.
In many cases products are returned to us with claims that the product does not perform a specific task or the product is not up to a customers expectation. It may be that the audio and/or video quality is not what the customer was expecting. In some cases and particularly with WiFi Hidden Cameras, these devices need to be interfaced or connected to the customers WiFi. As mentioned before, problems or issues with wireless devices is NOT a warranty issue. Customers in some cases should engage the services of an IT professional to rectify the issue. We are more than willing to chat with your IT professional whilst onsite to offer any assistance. If the customer insists on returning the device under warranty with claims that the device cannot be accessed remotely for whatever reason, we will test that device under the same WiFi and/or mobile network conditions. Should that device network function as intended, Hidden Camera Surveillance may at its discretion, return that product to the customer once freight and a $40.00 testing fee is paid. For that reason, it's most important that customers do all possible to rectify the wireless issue locally rather than maintaining the device is allegedly faulty. In most cases wireless issues are not product hardware or App related. In most cases the customer will fail to setup the device correctly in accordance with the supplied user manual. We do of course try to assist all of our customers by phone or email but again, all devices are pre tested in our workshop BEFORE delivery.
Where any product is found to be faulty and under the warranty conditions, we will pay freight costs to return either a new or repaired product to you ASAP. Please be aware there can be warranty delays but we will do our best to keep customers updated with progress. We do not issue refunds without due cause so please choose your product carefully. If a product does not suit customer needs for any reason, this is not considered warranty. In some cases where batteries have leaked lead acid into a device thus causing damage and we do not accept responsibility. A leaking battery causing damage to any product is not a warranty issue. In circumstances where it is quite evident that a battery of any description has leaked thus causing product damage, it then becomes the customer's responsibility to take up the matter with the battery manufacturer or the customer's insurer. Hidden Camera Surveillance takes no responsibility whatsoever for any damage caused by leaking batteries. We are happy to provide batteries with products however, if the customer has any concerns, we recommend the customer replace or purchases batteries from their own supplier. Products or devices damaged due to electronic spikes or power surges is NOT warranty. All electrical devices connected to a power outlet ought to use surge protection hardware.