Customer Service

Shipping & Delivery

We use a variety of couriers and we pick the best suited courier company for your delivery post code. Our overnight Express Post delivery system may not necessarily arrive the next day if you are out of the overnight express area codes, therefore Express Post may take two days in some regions such as Perth WA.  Please note that Express Post is in most cases is very secure and reliable however no insurance is permitted with Express Post.    A tracking number is provided to the recipient upon dispatch although if insurance for the consignment is required please request same at the time.  An additional insurance fee will apply and the item sent registered post or TNT.  Some courier companies also offer insurance for an additional fee. We do not take any responsibility for lost, damaged or destroyed orders in transit once collected from our office. The responsibility for safe and insured transit is entirely the customer. 

Some equipment orders may require extra Postage & Handling fees due to package size, weight etc. We will provide a high level of effort to dispatch your equipment on time.

Express Post

Track your parcel. Upon request we supply you with a dispatch number so you can track your parcel.

Per satchel up to 1 kgs - $10.00
Per satchel up to 1-5 kgs - $17.50
Parcels over 5kg are economy freight only unless by special request available through TNT

Parcel Post

Up to 3 kgs - $10.00
Arrives 3 - 6 business days
Registered Post (with insurance)
Up to 3kgs - $15.00 includes $100 insurance + $1.00 per $100 goods value there after
Arrives 3 - 6 business days. Signature required

Overseas EMS

Arrives in 5 - 7 business days.
Prices are subject to weight, destination etc. We send details with freight fees

Trading Terms Forrestbridge Pty Ltd accepts Purchase Orders from Government, Schools, Public Company organisations only.

Money Order

Payable to Forrestbridge. If you have used our online order form, please send money order with relevant details to match order form details. Your order will proceed once we have received it
Credit Card

We accept most major credit cards. Please note we are up to date will all credit card fraud procedures. Amex Card Users will incur a 4% fee for orders above AU$200. Please purchase your goods as normal, then Download the Order Form.
International Orders

All policies remain the same. However we do not accept overseas credit cards. Payment via wire transfer to the above mentioned bank details only. Please contact us for more info.

Privacy & Security
Please note that packages are recorded as being sent from HCS (not Hidden Camera Surveillance) for privacy reasons.  Please note we can also use our parent company name Forrestbridge upon request.
Returns & Replacements
In the event that an order needs to be returned under warranty or exchange, freight to Hidden Camera Surveillance is paid by the sender.  If the item/s is found to be faulty and is replaced with a similar or identical product, HCS will meet the reasonable return freight cost.  If on the other hand a product is returned to HCS under warranty and the product is found to be functioning as normal but misunderstood by the customer, then it is only fair that the customer meets all reaonable freight costs.
Ordering

For product ordering online we ask that you use our secure shopping cart or better still call our office 1300 763235 to check on stock and availability.  In some circumstances we may need to order on your behalf and will request a deposit. You can surf and buy at the same time, simply follow the prompts along the way. We offer a second option for ordering as well which is a print and fax order form, if this method suits you better please go to the below link and print.


*All orders received before midday are packaged and dispatched the same day, this means that as an Australian customer you usually receive your products the next day. International order will depend on location and courier method. You can email or phone to request a courier tracking number for extra confidence that your order is on its way. 

Direct Transfer details for Australian Customers
Payable at any St George or Online Banking
Account name - Hidden Camera Surveillance 
BSB - 114879 
Account number - 106056969

Or if you prefer a more discreet EFT transaction  

Direct Transfer details for Australian Customers
Payable at any St George or Online Banking
Account name - Forrestbridge Pty Ltd 
BSB - 112879 
Account number - 043578515

EFT and T/T orders are held until funds appear in our account. Normal dispatch notifications are sent to the customer once the order is dispatched.

Trade

We are importers spy and surveillance equipment which allows us to offer attractive trade prices. We have a huge turnover of stock which means our international ordering quantities are huge thus getting excellent prices from the manufacturers. We then pass these savings onto our retail sales and even more to traders. Trade applications are welcomed by the following types of organisations only.

  • Investigators
  • Security firms
  • Law enforcement
  • Installers
  • Other spy shops nationally and internationally
  • Government organisations
  • Public Companies
.