Trading Terms

Name: Hidden Camera Surveillance
Address: Ashmore, QLD, 4214, Australia, Ashmore, QLD, 4214, Australia

We strive for the highest level of accuracy in our product descriptions and imagery. Please note:

Design Iterations: Manufacturers may occasionally update product aesthetics, App interfaces, or secondary functions. We endeavour to keep our listings updated to reflect these changes.
Covert Nature: Due to the specialized nature of covert surveillance, some devices are integrated into everyday household items. If you require a specific photograph of the current stock batch for verification, please contact us prior to purchase.
Performance: Video and audio quality are influenced by lens size and ambient light. Pinhole lenses offer a different clarity profile compared to standard CCTV glass lenses. Infrared (IR) recording will result in black-and-white footage in low-light conditions.

Dispatch: Orders placed before 12:00 PM AEST (Mon-Fri) for in-stock items are typically dispatched the same day via Australia Post Express. A $15.00 Express post delivery cost is checkout added.
Tracking: A tracking number is provided via email for every order.
Discreet Packaging: All orders are shipped in plain, unbranded packaging. The sender name appears as "HCS" for your privacy.
Bank Statements: For your privacy, your order banking statement will reflect our parent company name, Forrestbridge Pty Ltd.
Transit Security: We offer "optional" transit insurance for loss or damage. If required, please contact us at 1300 763 235 to arrange coverage before dispatch.

Compatibility: Our devices primarily support 2.4GHz WiFi frequencies. Some of our newer products support both 2.4Ghz and 5.0Ghz. Contact us for more information. Customers must ensure their network environment is compatible.
Third-Party Apps: While we provide support for the recommended Apps, we are not the developers of these platforms. We offer technical assistance via phone/email to help you navigate setup and connectivity issues.

Consumer Guarantees: Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure.
12-Month Warranty: All electronic hardware is covered by a 12-month manufacturer’s warranty against defects. This does not cover damage caused by moisture, power surges, or unauthorized modifications.
Change of Mind: Please choose carefully. In alignment with ACCC guidelines, we do not typically offer refunds for change of mind. However, we may offer an exchange or credit note at our discretion, provided the item is returned in "as-new" condition with all packaging.
Testing Fee: If an item is returned as "faulty" but is proven to be fully functional upon bench testing, a $40 service and return freight fee may apply.
Product Fault: If a product is bench tested "faulty' we will replace or refund at our discretion and pay return freight cost.

Local Laws: Surveillance laws vary by state and territory. It is the user’s responsibility to ensure that their use of any surveillance equipment complies with the Privacy Act and local surveillance device legislation. Hidden Camera Surveillance provides equipment for legal security purposes only.

Domestic: We accept major Credit Cards (via eWay/PayPal) and Electronic Funds Transfer (EFT).
International: Payments must be made via PayPal or EFT only. All prices are inclusive of GST.